Customer Service:
How can I contact you?
You can email us 24/7 or call us between the hours of 10am - 7pm PST. Our phone number is 310-301-4263.

My Account:
How do I create an account?
Visit the REGISTRATION PAGE and fill out all of your specific details. By creating an account you gain access to exclusive deals and offerings only available to ProGamer members.

How do I edit my account information?
Simply log into your account by entering your email address and password. Select the "Dashboard" link and choose the appropriate information to edit.

How do I view my order status?
You may view the status of your order by signing in to your account. Once signed in, click "Dashboard". From within your dashboard you will see a left hand navigation list; click "My Orders" from the My Stuff column. To view the status of any order click the "View" button to the right of the order.

I forgot my password!
Please click here to reset your password.

Ordering:

How do I place an order?
Click the "ADD TO CART" button on the product details page, or any other location the button may be displayed.

Do you have a catalog?
Yes, please register and select "I want the catalog" or login and visit your "Dashboard". You can then select the preferences you want by clicking "Preferences" in the Account Options box.

What types of payments do you accept?
Currently we accept: Visa, Mastercard and Discover.

Where do I enter a discount code?
At the end of your order

What is the difference between shipping and billing address?
The billing address is the address associated with your credit card - it is used to verify your credit card information. Your billing address is where you receive your bank statement for the credit card. The billing address must match the address that your credit card company has on file. The shipping address is where you want your items delivered. This can be the same as your billing address or different.

How do I see what's in my shopping cart?

Can I special order items?

Do you charge sales tax?
We are required by law to charge sales tax for purchases made within California. If you live outside of California, then you will not be charged sales tax.

Is your site secure?
At ProGamer.net, we are committed to ensuring the security of you information. We use the industry standard, Secure Sockets Layer (SSL) software, for protecting your online commerce transactions. SSL software allows a secure server to communicate with your browser. The secure server and your browser create a unique shared "key" that only the two computers on either end of the transmission can use to scramble and unscramble information. This key is only good for this one session, and during transmission, the information is scrambled and completely unreadable. When you leave the secure server, the key that was created will become useless. When you return to the secure server, the whole process will begin again creating a new unique key. By using SSL, your personal information including your credit card, phone number, name and address are encrypted so that it cannot be read as the information travels over the Internet.

Your Order:

How do I view my order status?
You may view the status of your order by signing in to your account. Once signed in, click "Dashboard." From within your dashboard you will see a left hand navigation list; click "My Orders" from the My Stuff column. To view the status of any order click the "View" button to the right of the order.

Why didn't I receive an email confirmation after ordering?
Confirmation emails usually arrive shortly after ordering. If you do not receive a confirmation email, check your spam mail and/or call (310)-301-4263.

When will my credit card be charged?
We will not charge your credit card until your order actually ships. You may see an authorization for the amount of your order on your card. This authorization may appear like a charge but is actually just your financial institution holding those funds for us until we charge the order. If your order is not charged and shipped, the authorization is automatically dropped after 2-3 business days. If the authorization on your account has not dropped after 4-6 business days, please contact your financial institution to see how you can have the authorization removed. We will be happy to assist you in the removal of any authorization as requested by your financial institution.

How do I track my order?
You will receive an additional email once your order has shipped. If your order is eligible for tracking, the email will include a tracking number and a link to which you may view the shipment status of your order.

How do I cancel my order?
You can cancel your order my contacting us via email or phone.

Shipping:

What is your shipping policy?
You can view all of our detailed shipping information by visiting our shipping section on our site.

Returns and exchanges:

What is your Return/Exchange Policy?
ProGamer.net will exchange/return any item(s) as long as the item(s) has not been worn, opened, played or used, and is in its original packaging with all tags attached. You may have a full refund as long as the item(s) is returned within 30 days of the original shipping date. Please note the credit card used on the original order will be used for any refunds or exchange price differences.

You can view our entire return exchange policy here.

How do I exchange an item purchased online?
Exchanges:
Doesn't fit? No problem! Send it back to us for an exchange. We'll cover the shipping costs to send the exchanged merchandise back to you.
To exchange merchandise, fill out the return form and drop the package off at any UPS or USPS location.
Quick Exchanges:
To expedite the exchange process and to ensure availability, we recommend placing a new order for the merchandise you would like to exchange. While we ship out your new order, send the original merchandise back to us. Once we receive your return, we'll refund the amount of the merchandise back to the original credit card used.
Important:
Please note that we are not responsible for packages lost in transit or return shipping costs. We highly recommend adding insurance and tracking information to your package through a carrier such as UPS or USPS.
Please allow 5 to 10 business days for us to receive and process your return or exchange. Adjustments to credit cards will be made within 2 billing cycles.
Online orders may not be returned to any store location.
How do I return an item I purchased online?
To return merchandise, fill out the return form and drop the package off at any UPS or USPS location.

How do I package an order for return/exchange?
Please use the original box in which your order was shipped. If you no longer have the box, you may use any suitable box.